Welcome to AffinityLive! This short tutorial will cover new user essentials, like logging in, how to get help and also includes a video tour!
AffinityLive can store lots of data - from contact details to project details & lots more. This tutorial shows you how to find what you need.
Getting your client data & contact details into AffinityLive is one of the first things you'll want to do. See how you can import yours, easily.
Setting up AffinityLive to capture emails to and from clients helps your staff provide better service and track conversations about sales and projects.
Manage staff availability with external calendar sync, simplify addressbooks with contact sync, and even streamline bookeeping with online accounting integrations!
More than just a database to log your time, AffinityLive lets you define your business processes around sales, client management, projects, support and contracts. As processes change, AffinityLive adapts.
AffinityLive gives you a crystal ball to see how busy you and your team are going to be today, next week and beyond, as you plan projects, tasks and sales work.
Easily find and create tasks for all your client activities, and track your time using diary notes
Invoice for what you've budgeted - whether it's a project or a quick issue - or approve time logged by staff for progress-based invoicing.
Simple user management - adding users, editing your user settings - like timezone - seeing what access control groups you're in and more.
Since AffinityLive is all about the work you do for clients, the Companies and Contacts module is at the heart of the product.
Learn how to create, edit and manage client records, see how you can search, filter and run reports on your database, and discover how you can set up customize lookup fields, relationships and business processes.
Have you ever thought how can I get my business to send out great looking emails on a frequency that doesn't cut into precious work time? AffinityLive easily integrates with a great campaigning tool that allows you to do exactly this. Campaign Monitor allows you to send "beautiful email campaigns, track the results and manage your subscribers". This subscriber list is exactly where AffinityLive comes in; with our integration there is no longer a need to type out every individual email from each client.
The AffinityLive requests system is like your virtual reception desk - email, extranet, web form and other sources of enquiries come into requests and allow you team to easily accept and process them into sales leads, client service issues or in the case of spam, discard the enquiries without leaving your database in a mess.
The Prospects & Sales module helps your team better manage your efforts around sales and CRM.
In this section, you'll discover how to add new prospects, how to manage a prospect through a business process, capturing key details and tracking your progress, how to close an opportuity in AffinityLive and how to access funnels, forecasts and reports.
The Issues & Service module helps you and your team to manage client service delivery, particularly those smaller, reactive things that come up from time to time.